Before and After: Restoring Radiance from UNTIL's Specialist Aesthetics Rooms
See how UNTIL’s flexible, luxury aesthetics rooms helped Dr. Lauren Wells elevate her clinic experience, reduce costs, and grow her business in Soho’s prime location.
Dr Lauren Wells, medical director at Dr Wells Clinic
About
Dr Wells Clinic was founded in 2021 by Dr Lauren Wells, Aesthetic doctor and GP registrar in the NHS.
The clinic offers non-surgical treatments like anti-wrinkle injections, microneedling and keloid scar treatment headed by Dr Wells, who is medical director, and her colleague, aesthetics doctor Dr Cunning.
Dr Wells discovered her love for aesthetics after attending a training course whilst working as a junior doctor in the NHS. After this she developed her expertise in the field working at a well-known clinic on Wigmore Street and training alongside industry experts Dr TakTouk and Dr Tara Francis.
Alongside running her medical aesthetics practice at UNTIL's specialist aesthetic facilities, she continues to work as a doctor within the NHS.
Clinic: Based in UNTIL’s Soho branch offering aesthetic, medical and wellness treatments
Qualification: MBChB Bachelor of Medicine, Bachelor of Surgery, BSc Human Anatomy
Membership: GMC, Joint Council for Aesthetic Practitioners
The challenge
Dr Wells needed a CQC compliant workspace in a prime location to run her clinic and offer clients a comfortable experience.
However, her previous provider didn’t offer the luxury experience that she wanted to deliver. She was also being charged a full day rate for short appointments, which not only meant her expenses were higher but made it difficult to work flexibly too.
Most of Dr Wells’ referrals were from word of mouth or Instagram, so impressing clients with a high-end treatment room and finding a flexible workspace was essential to driving business and growth.
Alex Pellew, co-founder and CXO at UNTIL
Flexibility and so much more
Dr Wells came across UNTIL’s aesthetic rooms, which are designed especially for health and wellness practitioners, after an online search. The aesthetics rooms were fully kitted out with electric beds, work desks and treatment stools that would help her deliver a premium experience.
Best of all, there was flexible access to the rooms, which meant she could cut costs by hiring the space only when she needed it.
The strong community and support system at UNTIL also attracted Dr Wells. She had access to a co-working space where she could connect with other business owners and allied health professionals.
Delivering impressive results from a state-of-the-art location
Since moving her clinic to UNTIL, Dr Wells has a luxury space to carry out aesthetic treatments and welcome new and existing clients. The feedback so far has been great with her clients wowed by the convenient location.
The aesthetic rooms give Dr Wells everything she needs to operate, from long length mirrors, sinks and counterspaces, down to clinical waste and sharp bins. The concierge, waiting room and front of house to greet clients has helped to create the top-end experience she wanted for her clients.
Dr Wells joined UNTIL on a flex membership but her business soon increased, so she levelled up to Thrive. As a premium member, she gets the best rates and access to UNTIL’s business growth services.
She’s made the most of the support from the social media team to grow her online presence, but also has benefited from referrals within the UNTIL community.
Alex Pellew, co-founder and CXO at UNTIL
As an NHS medical doctor with varying shift patterns, Dr Wells has an exceptionally busy schedule – but with UNTIL’s flexible bookings, she’s able to fit in more appointments including treatments that take as little as 30 minutes. She also has greater control and freedom over her business, and can take on clients without worrying about space and high fees.
Looking ahead, Dr Wells plans to grow her clinic at UNTIL and expand into wellness by offering holistic health and ageing prevention services.
UNTIL will play a key role and host her first launch event on 21 November.
Dr Lauren Wells, medical director at Dr Wells Clinic
Follow Dr Wells Clinic on Instagram to keep up to date with this event and much more.
Or visit the website: www.drwellsclinic.co.uk
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